Contact & Grievance Policy
Effective Date: 15 June 2025
SastaOffer.com is committed to providing a fair, timely, and transparent grievance redressal mechanism for its users, in accordance with:
- The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- The Information Technology Act, 2000 and the IT (Reasonable Security Practices) Rules, 2011
- The Consumer Protection Act, 2019
- The Digital Personal Data Protection Act, 2023 (DPDP Act)
1. Scope
This Policy applies to any complaint, grievance, or formal concern raised by a user regarding:
- The website, content, or services offered by SastaOffer.com
- A deal, coupon, cashback offer, or bank offer listing
- Misuse of your personal information
- Any content posted or transmitted through our platform
Note: For issues related to product quality, delivery, refund, or order status of a purchase made on a third-party merchant (Amazon, Flipkart, etc.), please contact the respective merchant directly. SastaOffer.com is not a party to such transactions.
2. How to File a Grievance
Step 1 — Try Support First For everyday issues (broken coupon, listing question, account question), please email support@sastaoffer.com. Most issues get resolved in under 24 working hours without needing a formal grievance.
Step 2 — Formal Grievance If your issue is not resolved through Support, or if it involves a legal, privacy, or content-removal matter, escalate to our Grievance Officer with the following details:
- Your full name and registered email (if any)
- Date and time of the issue
- URL(s) or screenshots of the concerned content
- A detailed description of the grievance
- Any supporting documents
- Your preferred resolution
Send this to grievance@sastaoffer.com with the subject line: "Grievance — [your topic]".
3. Acknowledgement & Resolution Timeline
- Acknowledgement: within 24 hours of receipt
- Resolution: within 15 working days from the date of receipt, in accordance with the IT Rules 2011 and DPDP Act 2023
- Complex grievances involving external parties (merchants, affiliate networks, law enforcement) may take longer; you will be kept informed at every step
4. Grievance Officer
In compliance with Rule 3(2)(a) of the Intermediary Rules 2021, the appointed Grievance Officer of SastaOffer.com is:
Grievance Officer — SastaOffer.com Email: grievance@sastaoffer.com Address: Ground Floor, Cyber Hub, Sector 44, Gurugram, Haryana 122002, India Hours: Monday – Friday, 10 AM – 6 PM IST (excluding national holidays)
5. Content Removal Requests
If any content, listing, or trademark on SastaOffer.com infringes your rights, you may request removal by writing to legal@sastaoffer.com with:
- Proof of ownership / rights
- Specific URL(s) or content in question
- Nature of infringement
- A signed statement that the information provided is accurate
Valid takedown requests are honoured within 36 hours as per the IT Rules 2021.
6. Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to:
- Grievance Appellate Committee (GAC) — https://www.gac.gov.in (as constituted under IT Rules 2021)
- National Consumer Helpline — 1915 or https://consumerhelpline.gov.in
- The competent court at Gurugram, Haryana, India
7. Data Protection Grievances
For any grievance specifically related to your personal data under the DPDP Act 2023, please write to privacy@sastaoffer.com. If unresolved, you may file a complaint with the Data Protection Board of India as per applicable regulations.
8. Amendments
This Policy may be updated from time to time. The latest version is always available on this page.
9. Contact
For any question regarding this Policy, write to grievance@sastaoffer.com. We're committed to responding respectfully, promptly, and fairly.